Privacy Policy Overview

This Privacy Policy explains how glidexnova.sbs manages, stores, and secures your personal data while using our informational guide and city route services in Malaysia.

Data We Collect

Your privacy matters to us. We gather information only to improve your experience and respond to your inquiries.

• Personal identifiers, such as your name and contact details, provided during interactions or booking requests.
• Travel preference information collected via our forms, helping us tailor our guided routes and respond to feedback.
• Device and connection details, like browser type and IP, used to optimize your browsing experience and platform functionality.
• Usage analytics on how you navigate the site, so we can enhance services and help you discover more relevant tours.

How We Use Data

We use the collected data only for specified purposes related to your interactions with our services.

• To personalize guided route recommendations based on your interests and previous inquiries.
• To communicate with you regarding bookings, requests, and important updates about your journey.
• To analyze how users engage with content, helping us improve our services and walking routes.
• To comply with relevant laws, provide security, and handle technical issues on our site.

Legal Basis for Data Use

All data handling is in accordance with Malaysian law and applicable international standards.

Your personal data is processed with your consent or as required for service delivery, compliance with legal obligations, and legitimate business interests.

How We Share

Your information is only shared when necessary for service delivery, legal reasons, or with your explicit consent.

• Third-party partners help us provide technical support, booking management, or troubleshoot technical issues, under strict confidentiality requirements.
• Legal authorities may access data if mandated to comply with prevailing laws and regulations in Malaysia.
• We never sell your personal information. Partners involved only receive data essential to service provision or support.

Data Security

We use robust technical and organizational measures to protect your personal information from unauthorized access, alteration, or loss. Internal procedures ensure only trained personnel access your data, and we regularly review our safety standards to maintain secure experiences for travelers using our guides.

Your Rights

We support your rights to manage the personal data you provide.

• Request access, correction, or deletion of your personal data at any time, subject to legal exceptions.
• Object to certain uses, such as direct marketing or profiling activities not in line with your preferences.
• Withdraw consent for data processing, provided it does not impede ongoing service fulfillment.
• Lodge complaints with the relevant data authority if you believe your data protection rights are affected.

Cookies & Tracking

Cookies help personalize your browsing and analyze site traffic. You can modify cookie preferences or disable tracking through your browser’s settings.

Cookie Policy Cookie Policy

Contact Us

For privacy requests or questions regarding this policy, our team is here to help and respond.

Privacy Policy Updates

This Privacy Policy may change as our services or regulations evolve. We encourage you to check it periodically for updates.